Privacy Policy
At The Perch Hotel, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services. By accessing or using our services, you consent to the practices described in this Privacy Policy. The Perch Hotel complies with the Constitution of Kenya, specifically the Bill of Rights and the Data Protection Act, 2019, which govern how personal data should be handled in Kenya.
2. Information We Collect
We collect various types of information to provide you with the best possible experience. These may include:
- Personal Information: Name, contact details, identification details, and payment information.
- Location Data: Information about your location for providing location-based services.
3. How We Use Your Information
We use the collected information for several purposes, including:
- To provide and improve our services (e.g., bookings, reservations, etc.).
- To process transactions and provide you with necessary receipts and confirmations.
- To communicate with you regarding your bookings or inquiries.
- To comply with legal requirements, such as reporting obligations under the Data Protection Act, 2019.
4. Sharing Your Information
We may share your personal information with third parties in the following cases:
- With service providers (e.g., payment processors, marketing companies) to assist in providing services.
- When required by law, such as to comply with a subpoena, legal process, or regulatory obligation.
- With your consent or at your direction (e.g., in case of promotional collaborations).
We ensure that any third party we share information with upholds the same level of data protection and privacy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Security of Your Data
We employ industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system is completely secure. By using our services, you acknowledge the inherent risks in data transmission.
7. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Access your personal data held by us.
- Correct any inaccurate or incomplete personal data.
- Request deletion of your personal data (subject to certain legal exceptions).
- Withdraw consent for data processing where consent is the basis of processing.
- Object to processing in specific circumstances.
To exercise your rights, please contact us.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be communicated to you through appropriate means, and the updated policy will be posted on our website.
9. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
The Perch Hotel
NKUBU, MERU
Email Us
Call Us Now
https://www.perchhotel.co.ke
Terms & Conditions for The Perch Hotel
1. Agreement to Terms
By accessing or using The Perch Hotel’s services, you agree to comply with and be bound by these Terms and Conditions, as well as any other applicable laws and regulations in Kenya.
2. Booking and Reservations
- Reservations must be made in advance either through our website, email, or phone.
- A booking is confirmed upon payment as specified.
- All bookings are subject to availability, and rates may change based on demand.
3. Payments
- Payment for services is due in full at the time of booking unless otherwise specified.
- We accept payments through various methods, including credit/debit cards, mobile money, or bank transfers.
4. Cancellations and Refunds
- Cancellations made after the booking may be subject to a cancellation fee.
- Refunds will be processed based on the cancellation policy in effect at the time of the booking.
5. Liability
- The Perch Hotel will not be held responsible for any personal injury, loss, or damage to property that occurs during your stay, except as required by Kenyan law.
- We are not liable for any force majeure events beyond our control, such as natural disasters, strikes, or government regulations.
6. Conduct and Behavior
- All guests must comply with the rules and regulations of the hotel and behave in a respectful manner towards staff and other guests.
- The Perch Hotel reserves the right to remove guests who engage in illegal activities or disruptive behavior.
7. Privacy and Data Protection
- We collect and process personal data as described in our Privacy Policy.
- By making a reservation or using our services, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy and the Data Protection Act, 2019.
8. Amendments to Terms and Conditions
We may revise these Terms and Conditions from time to time. Any changes will be posted on our website, and the updated version will be effective as of the date indicated.
9. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of Kenyan courts.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at: